Please review the following guidelines to determine if your purchased items are eligible for an exchange:

• Free 7-Day Returns: We offer free returns within 7 days of receiving your parcel for customers in the UK, US, Canada, Australia, and Europe.
• Condition: Items must be in perfect condition and in their original packaging.
• Exceptions: For hygiene reasons, earrings cannot be exchanged or returned.
• Return Shipping Fees: Please pay for the return shipping when you send it.
• Non-Refundable Shipping: Shipping fees are non-refundable.
• Refunds: Once we receive and inspect your return, refunds will be transferred to the same bank account within 7 days.

To initiate a return, please complete the Return Form.

Please review the following guidelines to determine if your purchased items are eligible for an exchange:

• Free 7-Day Exchanges: We offer free exchanges within 7 days of receiving your parcel for customers in the UK, US, Canada, Australia, and Europe.
• Condition: Items must be in perfect condition and in their original packaging.
• Exceptions: For hygiene reasons, earrings cannot be exchanged or returned.
• Exchange Shipping Fees: Please pay for the return shipping when you send it. We will pay for exchange shipping.

To initiate an exchange, please complete the Exchange Form.

If you receive a faulty or incorrect item, please Notify Us promptly for a replacement or refund.

• Returns for faulty items are generally accepted within 1 months of purchase.
• We may request a photo for assessment and may provide a prepaid shipping label for return.
• We'll cover shipping costs for replacements.

For concerns regarding late or missing deliveries, refer to our Parcel Tracking for updates.

• Orders delayed in transit cannot be refunded but will be monitored closely.
• In the rare event of a lost delivery confirmed by UK Post investigation, we'll promptly resend the order at our expense to ensure your satisfaction.